Shipping policy

Shipping Policy

Most items are made to order and sold as preorders unless stated otherwise in the product description. Please review product details carefully before purchasing.

 

Preorders typically ship within 3-4 weeks after the order is placed. For in-stock items, please allow 3–5 business days for processing before shipping.

Once your order ships, you’ll receive a tracking number via email. Delivery times vary by location but usually take 3–7 business days after shipment.

We are not responsible for shipping delays, lost packages, or incorrect address information provided at checkout. If your order is marked as delivered but hasn’t arrived, please contact the carrier first. For additional support, reach out to us at xoticindustries@gmail.com